return policy
Return & Exchange Policy
🚨 Online orders cannot be returned to the store 🚨
❌ Returns will NOT be accepted at our Lakewood store.
📦 All returns must be shipped back within 7 days of delivery.
Returns
✅ If you selected Checkout + at checkout, return shipping is FREE!
❌ If you did not select Checkout +, there is a $6.99 return shipping fee.
✅ All returns are subject to a $1.50 restocking fee per item.
✅ Items must be shipped and received back within 7 days from the date of delivery.
Exchanges (Only Available with Checkout +)
🔄 Need a different size or style?
✅ Exchanges are only available if you selected Checkout + at checkout.
📦 Returns are free—you won’t pay anything to send the original item back.
🚚 Customers are only responsible for paying the shipping cost of the new item.
❌ If you did not choose Checkout +, exchanges are not available, but you can return the item for a refund following the standard return process.
Return Conditions
To be eligible for a return, items must meet the following conditions:
✅ Unworn, in original condition, and original packaging.
❌ Socks & tights: Cannot be returned if the package was opened.
🚨 Important: Do NOT Use the Shoe Box as a Shipping Box
📦 Place the original shoe box inside a shipping bag or another box before returning.
❌ If the shoe box is damaged, taped, written on, or has a shipping label attached directly to it, a $3 fee will be deducted from your refund.
Final Sale Items
🚫 All discounted items are final sale and cannot be returned or exchanged.
Non-Compliant Returns
⚠️ Items that do not meet the return conditions will be donated to charity at our discretion and will not be refunded.
Processing Time
🔄 Returns will be processed within 1-3 business days after we receive the package.
💳 Refunds may take additional time to appear depending on your bank.
How to Start a Return
📦 To begin a return, visit our Returns Portal .
✅ If you selected Checkout + at checkout, you’ll be able to process your return for free.
❌ If you did not select Checkout +, there is a $6.99 return shipping fee.