return policy

🚨 Online orders can not be returned to the store 🚨

❌ Returns will NOT be accepted at our Lakewood store.
📦 All returns must be shipped back within 7 days of delivery.

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Returns

✅ Items must be shipped and received back within 7 days from the date of delivery.
✅ Return shipping fee: $6.99 flat rate.
✅ Restocking fee: $1.50 per item.

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Return Conditions

To be eligible for a return, items must meet the following conditions:
✅ Unworn, in original condition, and original packaging.
❌ Socks & tights: Cannot be returned if the package was opened.

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🚨 Important: Do NOT Use the Shoe Box as a Shipping Box

📦 Place the original shoe box inside a shipping bag or another box before returning.
❌ If the shoe box is damaged, taped, written on, or has a shipping label attached directly to it, a $3 fee will be deducted from your refund.

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Final Sale Items

🚫 All discounted items are final sale and cannot be returned or exchanged.

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Non-Compliant Returns

⚠️ Items that do not meet the return conditions will be donated to charity at our discretion and will not be refunded.

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Processing Time

🔄 Returns will be processed within 1-3 business days after we receive the package.
💳 Refunds may take additional time to appear depending on your bank.

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How to Start a Return

📦 To begin a return, visit our Returns Portal and follow the instructions.

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