return policy

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Return & Exchange Policy

🚨 Online orders cannot be returned to the store 🚨
❌ Returns will NOT be accepted at our Lakewood store.
πŸ“¦ All returns must be shipped back within 7 days of delivery.


Returns

βœ…Β If you selected Checkout + at checkout, return shipping is FREE!
❌ If you did not select Checkout +, there is a $6.99 return shipping fee.
βœ… All returns are subject to a $1.50 restocking fee per item.
βœ… Items must be shipped and received back within 7 days from the date of delivery.


Exchanges (Only Available with Checkout +)

πŸ”„ Need a different size or style?
βœ… Exchanges are only available if you selected Checkout + at checkout.
πŸ“¦ Returns are freeβ€”you won’t pay anything to send the original item back.
🚚 Customers are only responsible for paying the shipping cost of the new item.
❌ If you did not choose Checkout +, exchanges are not available, but you can return the item for a refund following the standard return process.


Return Conditions

To be eligible for a return, items must meet the following conditions:
βœ… Unworn, in original condition, and original packaging.
❌ Socks & tights: Cannot be returned if the package was opened.

🚨 Important: Do NOT Use the Shoe Box as a Shipping Box
πŸ“¦ Place the original shoe box inside a shipping bag or another box before returning.
❌ If the shoe box is damaged, taped, written on, or has a shipping label attached directly to it, a $3 fee will be deducted from your refund.


Final Sale Items

🚫 All discounted items are final sale and cannot be returned or exchanged.


Non-Compliant Returns

⚠️ Items that do not meet the return conditions will be donated to charity at our discretion and will not be refunded.


Processing Time

πŸ”„ Returns will be processed within 1-3 business days after we receive the package.
πŸ’³ Refunds may take additional time to appear depending on your bank.


How to Start a Return

πŸ“¦ To begin a return, visit our Returns Portal .
βœ… If you selected Checkout + at checkout, you’ll be able to process your return for free.
❌ If you did not select Checkout +, there is a $6.99 return shipping fee.