return policy
Β
Return & Exchange Policy
π¨ Online orders cannot be returned to the store π¨
β Returns will NOT be accepted at our Lakewood store.
π¦ All returns must be shipped back within 7 days of delivery.
Returns
β
Β If you selected Checkout + at checkout, return shipping is FREE!
β If you did not select Checkout +, there is a $6.99 return shipping fee.
β
All returns are subject to a $1.50 restocking fee per item.
β
Items must be shipped and received back within 7 days from the date of delivery.
Exchanges (Only Available with Checkout +)
π Need a different size or style?
β
Exchanges are only available if you selected Checkout + at checkout.
π¦ Returns are freeβyou wonβt pay anything to send the original item back.
π Customers are only responsible for paying the shipping cost of the new item.
β If you did not choose Checkout +, exchanges are not available, but you can return the item for a refund following the standard return process.
Return Conditions
To be eligible for a return, items must meet the following conditions:
β
Unworn, in original condition, and original packaging.
β Socks & tights: Cannot be returned if the package was opened.
π¨ Important: Do NOT Use the Shoe Box as a Shipping Box
π¦ Place the original shoe box inside a shipping bag or another box before returning.
β If the shoe box is damaged, taped, written on, or has a shipping label attached directly to it, a $3 fee will be deducted from your refund.
Final Sale Items
π« All discounted items are final sale and cannot be returned or exchanged.
Non-Compliant Returns
β οΈ Items that do not meet the return conditions will be donated to charity at our discretion and will not be refunded.
Processing Time
π Returns will be processed within 1-3 business days after we receive the package.
π³ Refunds may take additional time to appear depending on your bank.
How to Start a Return
π¦ To begin a return, visit our Returns Portal .
β
If you selected Checkout + at checkout, youβll be able to process your return for free.
β If you did not select Checkout +, there is a $6.99 return shipping fee.